Frequently Asked Questions
How to search products?
To search for a product, simply just type the first three letters of its name in the Search Bar at the top of any page. Or enter a general description. The more words you use, the fewer products you will get to the results page. When you find a product you’re interested in, simply click on its name or image for more details.
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.